{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of $75 or more; a flat $25 delivery charge applies under that. 5-7 days (plus 24-48 hour order handling and processing).",
    "content": "Delivery & Shipping Information We are glad to bring our customers exceptional value and service. Our current shipping times Delivery time varies by location. Australia: 5-7 days (this does not include our 24-48 hour order handling and processing time). Delivery is free on orders of $75 or more. Orders under $75 have a flat $25 delivery charge. Tracking information You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. See Track Your Parcel for help finding your order. If you have any other questions, please contact us and we will do our best to assist. Questions about delivery?",
    "url": "https://tritanglasses.com.au/shipping/"
  },
  "returns": {
    "title": "Refunds & Return Policy",
    "summary": "Change-of-mind returns accepted within 15 days of purchase; a $29 handling fee applies and the buyer pays return postage. Faulty, damaged or not-as-described items are covered at no cost under Australian Consumer Law guarantees.",
    "content": "Refunds & Returns Policy Our promise Thank you for shopping with us. If you are not 100% satisfied with your purchase, we are here to help. Customer support is available at theteam@customerservice.care , and we do our very best to respond within 24 hours. Order cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, as most orders are shipped within 24 hours of ordering. A 12.5% service and processing fee applies on all cancellations. Once the packaging and shipping process has started, an order can no longer be cancelled (see Returns Policy below). Returns policy Our products can be returned within 15 days of the original purchase. A non-refundable amount of $29 per order (covering the initial product packing and handling fee) applies, and items must be shipped back to the original warehouse your package was sent from, at the cost of the purchaser, if you are returning for one of the following reasons: Better price found Changed mind No longer needed Ordered wrong item Your refund will be processed 24-48 hours after receipt of the returned item. Refunds may be held in credit against your account for future purchases if requested, or refunded directly via the original payment method (your credit card or PayPal account). You can return your product any time within 15 days for an exchange or refund (not including the product handling and shipping fee), subject to the following conditions. To be eligible for a return, please ensure: The product was purchased within the last 15 days The product is in its original packaging You have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. Damaged items If you receive a damaged product, please notify us immediately. Damaged items and products with missing parts are quickly addressed by our customer service team. Incorrect item sent If you receive an item that is different from what you ordered, please notify us immediately and our customer service team will address it quickly. Order not received If you do not receive your order, please notify us immediately and our customer service team will address it quickly. Contact us If you have any questions about our returns and refunds policy, please contact us at theteam@customerservice.care . Start a return",
    "url": "https://tritanglasses.com.au/refunds-return-policy/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Tritan Glasses collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "This Privacy Policy explains how Tritan Glasses (a division of BuyFactory Direct Pty Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit tritanglasses.com.au or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@customersupport.care or call +66 (0) 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@customersupport.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner ( oaic.gov.au ). Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Tritan Glassware Company Australia [tritanglasses.com.au], a division of BuyFactory Direct Pty Ltd ABN: 30 656 628 938 Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Email: theteam@customersupport.care Phone: +66 (0) 98 391 3877",
    "url": "https://tritanglasses.com.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Tritan Glasses.",
    "content": "We provide services to you subject to the notices, terms and conditions set out in this agreement. You agree to obey the rules, guidelines, policies, terms and conditions applicable to this Site before you use it. We reserve the right to change this Site and these Terms & Conditions at any time. Before proceeding, please read this agreement: accessing, browsing or otherwise using the Site indicates your agreement to all of the terms and conditions below. Acceptable use You shall not upload, distribute or otherwise publish through this Site any content, information or other material that includes bugs, viruses, worms, trojan horses or other harmful code; that is libellous, threatening, defamatory, obscene, indecent, pornographic or discriminatory; or that infringes the copyrights, patents, trademarks, trade secrets or other proprietary rights of any person. By using this Site you certify that you are 18 years of age or older. If you are under 18, please use this Site only under the supervision of a parent or legal guardian. Accounts and access We may give you an account identification and password to access certain parts of this Site. Each time a password or identification is used, you are deemed to be authorised to access and use the Site consistent with these terms, and Tritan Glasses has no obligation to investigate the source of any such access. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you, and for all activity that occurs under it. Licence and content Subject to these terms, we grant you a limited, revocable, non-transferable, non-exclusive licence to access and use the Site for the purpose of shopping, and not for any commercial use or on behalf of a third party. All materials on this Site, including images, text, illustrations, designs and other content, are intended solely for personal, non-commercial use, and may not be reproduced, distributed, sold or exploited without our written permission. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including where we believe customer conduct violates applicable law or is harmful to our interests. Products & descriptions We take care to describe our shatter-resistant plastic glassware accurately. Product photos are for illustration; slight natural variation in colour and finish can occur. Measurements quoted on our website and affiliated channels are subject to slight variance; when purchasing, please allow for reasonable tolerance. Pricing All prices are displayed in Australian dollars (AUD) and include GST. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & payment Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We currently accept credit card, PayPal and cryptocurrency payments. More payment methods may be added in future. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Shipping, returns & cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Return Policy pages, which form part of these Terms. Limitation of liability To the fullest extent permitted by law, our total liability arising from any order is limited to the amount you paid for the products in that order, and we are not liable for indirect, incidental or consequential losses. Full detail is set out in our Limited Liability & Indemnity page. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, and these Terms do not affect your consumer guarantees under the Australian Consumer Law. Governing law These Terms are governed by the law of New South Wales, Australia, and any disputes will be handled in that jurisdiction. Your consumer guarantees remain unaffected. Changes to these terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@customersupport.care or call +66 (0) 98 391 3877 , our team is happy to help. Contact Us Tritan Glassware Company Australia [tritanglasses.com.au] is a division of BuyFactory Direct Pty Ltd ABN: 30 656 628 938 Registered address: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Email: theteam@customersupport.care Int. call centre: +66 (0) 98 391 3877",
    "url": "https://tritanglasses.com.au/terms-conditions/"
  }
}