Refunds & Returns Policy
Our promise
Thank you for shopping with us. If you are not 100% satisfied with your purchase, we are here to help. Customer support is available at theteam@customerservice.care, and we do our very best to respond within 24 hours.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, as most orders are shipped within 24 hours of ordering. A 12.5% service and processing fee applies on all cancellations. Once the packaging and shipping process has started, an order can no longer be cancelled (see Returns Policy below).
Returns policy
Our products can be returned within 15 days of the original purchase. A non-refundable amount of $29 per order (covering the initial product packing and handling fee) applies, and items must be shipped back to the original warehouse your package was sent from, at the cost of the purchaser, if you are returning for one of the following reasons:
- Better price found
- Changed mind
- No longer needed
- Ordered wrong item
Your refund will be processed 24-48 hours after receipt of the returned item. Refunds may be held in credit against your account for future purchases if requested, or refunded directly via the original payment method (your credit card or PayPal account).
You can return your product any time within 15 days for an exchange or refund (not including the product handling and shipping fee), subject to the following conditions. To be eligible for a return, please ensure:
- The product was purchased within the last 15 days
- The product is in its original packaging
- You have the receipt, order confirmation or proof of purchase from this website
We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return.
Damaged items
If you receive a damaged product, please notify us immediately. Damaged items and products with missing parts are quickly addressed by our customer service team.
Incorrect item sent
If you receive an item that is different from what you ordered, please notify us immediately and our customer service team will address it quickly.
Order not received
If you do not receive your order, please notify us immediately and our customer service team will address it quickly.
Contact us
If you have any questions about our returns and refunds policy, please contact us at theteam@customerservice.care.